2. Can data be parsed into RTF (custom field)

Can a user parse data from email to RTF field type?

Question

Does user wants to parse email data into the custom RTF field, created through advance custom field? Is it possible

Answer

the data that will be parsed from email to a RTF field will not be shown in its original form, instead the data will contain HTML Tags and names when showing in the RTF field

Reason

The reason behind this issue is that the RTF field in Vtiger and the data from the email do not have the same format, that is why it shows HTML tags and names in the parsed data

Possible Solution

Create workflow which would "Add Comment" using the description content. The comment should support RTF and that could likely be a solution