Question

Does user wants to parse email data into the custom RTF field, created through advance custom field? Is it possible

Answer

the data that will be parsed from email to a RTF field will not be shown in its original form, instead the data will contain HTML Tags and names when showing in the RTF field

Reason

The reason behind this issue is that the RTF field in Vtiger and the data from the email do not have the same format, that is why it shows HTML tags and names in the parsed data

Possible Solution

Create workflow which would "Add Comment" using the description content. The comment should support RTF and that could likely be a solution

Question

How many files can a single advance custom upload field can hold?

Answer

The advance custom upload field can only save one file at a time. Once, a user upload the second file in the same custom upload field the first one is removed

When the second file is uploaded, first one is removed

Video

Here is the link to the video showcasing the property of the underdiscussion feature

Question

When a user try to edit a related record advance custom field (Using overlay edit options) specifically (upload and RTF field) it malfucntions?

Answer

Advance custom field does not support the overlay edit options. That is why when a user try to edit RTF or custom upload field through layover edit options, these fields appear as a text field instead of upload or RTF field

Example

Lets take example to further clarify this issue

Contacts have two custom fields by the name of Upload image 2 which is a custom upload field and RTF test which is a rich text field

Now, lets access and try to edit them from organization module's over lay edit option

Go to organzation and access the contacts from there

Open a contact through organization's overlay view and try to edit it

RTF and upload fields appear as simple text field in overlay edit option

Issue

Custom assigned to fields does not display correct results in lists and filters

Answer

Custom Assigned To fields created with Advanced Custom Fields extension do not play nice in the lists/filters, especially if you search by one of the assigned to fields (standard or custom)

Reason

The issue comes from the query generator in vtiger core and the results are not accurate upon search. That's one of the limitations of custom assigned to field.

Solution

Here is a PDF showing the Solution :