2. Cannot connect to the licnese server

Problem

While accessing the VTExperts extension pack, users encounter an issue showing cannot connect to the server

Reason

There can be two major reasons because of which the clients CRM is unable to connect with the license panel 1: The license panel's IP is not whitelisted 2: The OpenSSL certificate version of the client CRM is older the 1.0 version

You can also check the version of SSL using the following method

Run:

You see the version "OpenSSL/xxxx" as in screenshot:

If the OpenSSL is old then you need to update it.

To update OpenSSL, run this:

Solution

Tell the client to check the following two things

1: The license panel's IP is whitelisted 2: Check the version of OpenSSL, it should be at least 1.0 version or newer