Google Workspace Email Forwarding for Vtiger Mail Converter

Create new Email Account

The first step is to create a new Google Workspace email account/user e.g [e-mail] which will be used by Vtiger Mail Converter.

The instructions on how to create a new email/user account are NOT provided in this guide.

Go to Compliance Settings in Google Workspace Admin

Open Google Workspace Admin and navigate to Apps > Google Workspace > Gmail > Compliance.

Add a New Compliance Rule

On the Compliance page, scroll down to Content Compliance and hit [ADD ANOTHER RULE].

Configure the Compliance Rule

Content Compliance

Forward to @CRM (or similar).

1. Email messages to affect: (select all)

• Inbound

• Outbound

• Internal - Sending

• Internal - Receiving

2. Add expressions that describe the content you want to search for in each message:

If ALL of the following match the message

(This is not a default value, you will need to select it).

2. Add an Expression

Hit ADD to add a new expression.

• Select: Advanced content Match

• Location: Full Headers

• Match type: Not contains text

• Content: GS-FORWARD-TO-VTIGER

Hit SAVE.

3. If the above expressions match, do the following

Select Modify Message

Select Headers: Add Custom Headers

Hit ADD to add a new header.

Add Setting

Fill in the header:

X-: RULE : GS-FORWARD-TO-VTIGER

Hit SAVE.

3. Add more recipients

Scroll down to: Also delivery to

Tick the box: Add more recipients

Hit ADD

Add Settings

Select: Advanced

Under Envelope Recipient, check Change envelope recipient

Check Replace recipient

Input: [e-mail]

Scroll down to Headers

Check Add custom headers

Hit Add

Add Setting

Fill in the header:

X-: RULE : GS-FORWARD-TO-VTIGER

Hit SAVE.

Finally, SAVE the rule

Validate forwarding

To validate the rule, follow the steps below.

Validate Incoming Email

1. Send an email to your business email ([e-mail]), from a non-business email account ([e-mail]).

2. Confirm you've received the email in your business account ([e-mail]).

3. Confirm you've received the email in [e-mail].

Validate Outgoing Email

1. From your business email ([e-mail]) reply to the message sent from non-business email ([e-mail]).

2. Confirm you've received the email in your non-business account ([e-mail]).

3. Confirm you've received the email in [e-mail].