Email Marketing By VTExperts
  • 1. Email marketing campaign not showing unique opens
  • 2. Email Marketing sending emails to secondary email address
  • 3. Email Marketing Campaign not sending Emails
  • 4. Editing Email Marketing Campaign
  • 5. Email Marketing Extension keeps on loading and does not send the emails
  • 6. Unsubscribed feature in email marketing extension reappears if the extension is update
  • 7. Email Marketing - Pause emails for the records who have replied
  • 8. Remove unsubscribe button from emails
  • 9. Email Marketing not tracking open/unopen emails
  • 10. Email marketing emails are going to the Junk Mail
  • 11. Email marketing frequency limit
  • 12. Email Marketing extension, Date format issue
  • 13. Custom module not showing up in email marketing extension
  • 14. Schedule Email Campaigns To Go Out In The Future In VTiger
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1. Email marketing campaign not showing unique opens

Next2. Email Marketing sending emails to secondary email address

Last updated 1 month ago

Issue

Email marketing module does not show unique open, even when the emails are opened

Reason

Sometimes emails are received, but the images in the emails are not displayed (this depends on the email client that you are using). Email opens are tracked via email pixels embedded in the email body. So, when images are not displayed the email pixels embedded for the tracking are also not recorded, thus showing no unique opens for that email.

Solution

The unique opens will only be recorded if the images are displayed in the emails

Example

Here is an example, in which the unique opens are count is "1" initially

When the receiver of the email displays the image by clicking the message highlighted in the image

The record count of the unique opens will increase in the email campaign details

Extension
Email marketing Campaign

Issue

Email marketing campaign not showing unique opens

Moved By

Chris (May 29, 2024)