Email Marketing By VTExperts
  • 1. Email marketing campaign not showing unique opens
  • 2. Email Marketing sending emails to secondary email address
  • 3. Email Marketing Campaign not sending Emails
  • 4. Editing Email Marketing Campaign
  • 5. Email Marketing Extension keeps on loading and does not send the emails
  • 6. Unsubscribed feature in email marketing extension reappears if the extension is update
  • 7. Email Marketing - Pause emails for the records who have replied
  • 8. Remove unsubscribe button from emails
  • 9. Email Marketing not tracking open/unopen emails
  • 10. Email marketing emails are going to the Junk Mail
  • 11. Email marketing frequency limit
  • 12. Email Marketing extension, Date format issue
  • 13. Custom module not showing up in email marketing extension
  • 14. Schedule Email Campaigns To Go Out In The Future In VTiger
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9. Email Marketing not tracking open/unopen emails

Email marketing extension shows wrong opened/unopened email status count

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Last updated 11 months ago

Issue

Using VTExperts email marketing extension, user can track the opened and unopened emails

But, sometimes it does not reflect the true number of opened and unopened emails

Reason

There can be a number of different reasons behind this issue. But, some of the most common reasons are as following

  1. User test on browser with logged email account. In this case it auto tracks the open. and even if the user did not opened the email still it shows it as opened email

  2. The CRM is locally hosted, in this case CRM does not allow external links to access the CRM and hence the number of open emails is not recorded correctly and a wrong figure of opened/unopened emails is shown in email campaign

  3. Vtiger (or as any other Email Marketing tool) uses image pixels to track "opens" on the email. That pixel is embedded in the email body and is not visible (as it should). Sometimes a firewall/restriction is set up to access the Vtiger. So, when user open that email - Vtiger tracking pixel cannot be reached, therefore the "Opens" do not count.

Solution

To resolve this issue, make sure that firewall allows external links to reach the CRM, only then email marketing campaign can record the correct stats for the email campaign. Even if your CRM is locally hosted still the external links should be able to access your CRM system.

Extension
Email Marketing

Description

Email marketing extension shows wrong opened/unopened email status count

Created by

Salman (December 06, 2021)