Email Marketing By VTExperts
  • 1. Email marketing campaign not showing unique opens
  • 2. Email Marketing sending emails to secondary email address
  • 3. Email Marketing Campaign not sending Emails
  • 4. Editing Email Marketing Campaign
  • 5. Email Marketing Extension keeps on loading and does not send the emails
  • 6. Unsubscribed feature in email marketing extension reappears if the extension is update
  • 7. Email Marketing - Pause emails for the records who have replied
  • 8. Remove unsubscribe button from emails
  • 9. Email Marketing not tracking open/unopen emails
  • 10. Email marketing emails are going to the Junk Mail
  • 11. Email marketing frequency limit
  • 12. Email Marketing extension, Date format issue
  • 13. Custom module not showing up in email marketing extension
  • 14. Schedule Email Campaigns To Go Out In The Future In VTiger
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3. Email Marketing Campaign not sending Emails

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Last updated 11 months ago

Issue

Email marketing campaign is not sending emails, it shows that the email campaign is queued but a long duration of time but the emails are not being sent

Answer

There can be multiple reasons behind this issue, but the most common one is related to the Cron jobs

  1. Cron Jobs: This issues arises when Cron jobs are not configured for the email marketing campaign You can check it by going to the scheduler and see if Cron jobs are configured or not. The following video shows that the Cron jobs are not configured, as there is no value under the last scan started and last scan ended

Some times users have configured the Cron jobs, still the email marketing campaign is not sending the emails

In such cases, a common reason which cause this issue is that Ioncube is not installed in cli (ioncube is already installed on PHP but is not install in cli)

To resolve this issue SSH root user permissions are required and only root user can make these changes

Video

How to identify Cron jobs are not configured correctly via Vtiger CRM

Extension

Email Marketing Campaign

Description

Email Marketing Campaign not sending Emails

Created by

Salman (August 13, 2021)

438KB
video 3.mp4